Privacy Policy

Last updated: July 2026

1. Introduction

Welcome to HoneySouq.com (“HoneySouq”, “we”, “our”, or “us”). We operate an online marketplace for premium natural honey and honey-based products, serving customers across the United Arab Emirates.

Your privacy matters to us. This Privacy Policy explains what personal data we collect, how and why we use it, who we share it with, and the rights you have over it — in line with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the “PDPL”) and other applicable UAE laws.

By using HoneySouq.com or placing an order with us, you agree to the practices described in this Privacy Policy.

2. Who we are

HoneySouq.com is the official online marketplace of Beekingdom Trading, based in the United Arab Emirates. For the purposes of the PDPL, Beekingdom Trading is the data controller responsible for your personal data collected through this website.

3. Information we collect

Personal information you give us

  • Full name
  • Email address
  • Mobile number
  • Delivery address and Emirate
  • Billing address
  • Company name (for corporate or bulk orders)

Order information

  • Products purchased and order history
  • Shipping and delivery preferences
  • Communications with our customer support team

Payment information

Payments are processed securely through our third-party payment gateway partners (including PayTabs and Tabby). We do not store your complete card number, CVV, or banking credentials on our servers.

Information collected automatically

When you browse HoneySouq.com, we may automatically collect:

  • IP address and approximate location
  • Browser type and device information
  • Operating system
  • Pages viewed and time spent on the website
  • Referral source

4. How we use your information

We use your personal data to:

  • Process, confirm, and fulfil your orders
  • Arrange delivery through our courier partners
  • Process payments and prevent fraud
  • Provide customer support and respond to enquiries
  • Send order confirmations, delivery updates, and service notices
  • Improve our website, products, and customer experience
  • Comply with UAE legal and regulatory obligations

Where you’ve given consent, we may also send promotional emails, offers, and honey-related content. You can withdraw this consent and unsubscribe at any time.

5. Legal basis for processing

Under the PDPL, we process your personal data on one or more of the following grounds:

  • Your consent (for example, marketing communications)
  • Performance of a contract with you (for example, fulfilling an order)
  • Compliance with a legal obligation
  • Our legitimate business interests, balanced against your rights (for example, fraud prevention and website security)

6. Cookies

We use cookies and similar technologies to keep you logged in, remember your preferences, understand how visitors use our site, and personalise your shopping experience. You can manage or disable cookies through your browser settings, though some features of HoneySouq.com may not work correctly if you do.

7. How we share your information

We do not sell, rent, or trade your personal data.

We share information only with trusted parties who help us run HoneySouq.com, including:

  • Payment gateway providers (e.g. PayTabs, Tabby)
  • Courier and delivery companies
  • Website hosting and technology providers
  • Customer support tools and providers
  • UAE government or regulatory authorities, where required by law

Any transfer of your data outside the UAE is only made where the destination has an adequate level of data protection, appropriate contractual safeguards are in place, or you’ve given explicit consent, consistent with the PDPL’s cross-border transfer requirements.

8. Data security

We apply appropriate technical and organisational measures — including encryption and access controls — to protect your personal data against unauthorised access, loss, misuse, alteration, or disclosure. No method of transmission or storage over the internet is completely secure, but we work to keep your information protected at every stage of your order.

9. Marketing communications

If you subscribe to our newsletter or promotions, we may send product announcements, seasonal offers, discounts, and educational content about honey. You can unsubscribe at any time using the link in any marketing email.

10. Your rights

Under the PDPL, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your personal data, where legally permitted
  • Restrict or object to certain processing
  • Withdraw consent for marketing at any time
  • Request that we transfer your data to another provider, where applicable
  • Lodge a complaint with the UAE Data Office if you believe your data has been processed unlawfully

To exercise any of these rights, contact us using the details in Section 14. We’ll respond within a reasonable timeframe as required under the PDPL.

11. Data retention

We keep personal data only as long as necessary to:

  • Fulfil your order and provide after-sales support
  • Meet legal, tax, and regulatory obligations under UAE law
  • Resolve disputes and enforce our terms

Once data is no longer needed, we securely delete or anonymise it.

12. Third-party links

HoneySouq.com may link to third-party websites. We aren’t responsible for their privacy practices, and we encourage you to review their policies before sharing any personal data.

13. Children’s privacy

HoneySouq.com is not directed at children under 18. We do not knowingly collect personal data from children. If we become aware that we’ve collected such data, we’ll take reasonable steps to delete it.

14. Contact us

If you have questions about this Privacy Policy or how we handle your personal data, or you’d like to exercise any of your rights under Section 10, contact us at:

HoneySouq.com
Official online marketplace of Beekingdom Trading
Email: support@honeysouq.com
Website: www.honeysouq.com

15. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, or legal requirements. The current version will always be published on this page with a revised “Last updated” date.

16. UAE PDPL compliance notice

HoneySouq is committed to handling your personal data responsibly and in accordance with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and other applicable UAE data protection regulations.